Return & Refund Policy

Last Updated: October 8, 2026

At Vibesite, customer satisfaction is important to us. We aim to provide a transparent and fair return and refund process in accordance with applicable Saudi Arabian laws and regulations.

1. Return Eligibility

Customers may request returns or exchanges for eligible products in accordance with applicable Saudi consumer protection laws.

For eligible e-commerce purchases, customers generally have a statutory right to cancel within seven days of receiving the product, subject to applicable conditions and exceptions.

2. Product Condition

Where required by law, products should be returned in their original condition with accessories and packaging. Certain products may be subject to lawful exceptions.

3. Damaged, Defective, or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact our customer support team with your order number and supporting photos.

Your statutory rights concerning defective or nonconforming products remain unaffected.

4. Non-Returnable Products

Some products may be excluded from cancellation or return rights under applicable Saudi regulations, depending on the product type and circumstances.

Any applicable exclusions will be assessed in accordance with the law.

5. Refund Processing

Approved refunds will be processed using an appropriate refund method. Processing times may depend on the payment provider and the circumstances of the return.

6. Return Shipping

Responsibility for return shipping costs will depend on the reason for the return, applicable law, and any terms disclosed before purchase.

7. How to Request a Return

Please contact Vibesite customer support and provide:

• Order number
• Product name
• Reason for return
• Supporting photographs, if relevant

8. Contact Us

For return, exchange, or refund assistance, please use the Contact Us page on our website.